Shipping policy

Order Processing Time

  • Standard Orders: All orders are processed within 1-2 business days (Monday-Friday)
  • Custom/Made-to-Order Items: Please allow 5-7 business days for processing
  • Peak Season: During busy periods (summer season, holidays), processing may extend to 3-5 business days
  • Orders placed after 2:00 PM on Friday will be processed the following Monday

UK Domestic Shipping

Standard Delivery (Royal Mail 48)

  • Cost: £3.95 or FREE on orders over £50
  • Delivery Time: 2-3 business days
  • Tracking: Basic tracking included

Express Delivery (Royal Mail 24)

  • Cost: £5.95
  • Delivery Time: 1-2 business days
  • Tracking: Full tracking included

Next Day Delivery (Royal Mail Special Delivery)

  • Cost: £8.95
  • Delivery Time: Next working day by 1:00 PM
  • Tracking: Full tracking and signature required
  • Cutoff: Orders must be placed before 12:00 PM for next day delivery

International Shipping

European Union

  • Cost: £7.95 (orders under £75) | FREE on orders over £75
  • Delivery Time: 5-10 business days
  • Tracking: Included
  • Customs: VAT and duties may apply based on destination country

Rest of World

  • Cost: £12.95 (orders under £100) | FREE on orders over £100
  • Delivery Time: 7-14 business days
  • Tracking: Included
  • Customs: Import duties and taxes are the customer's responsibility

Shipping Restrictions

We currently ship to most countries worldwide. However, we cannot ship to:

  • PO Box addresses for international orders
  • Countries with current shipping restrictions or embargoes
  • Remote islands or territories with limited postal access

Order Tracking

  • Tracking information will be emailed within 24 hours of dispatch
  • Track your order using the provided tracking number on our website or the carrier's website
  • For international orders, tracking may not update immediately upon leaving the UK

Delivery Information

UK Deliveries

  • Signature required for orders over £100
  • If you're not home, Royal Mail will leave a collection card
  • Items can be collected from your local delivery office or redelivered

International Deliveries

  • Signature required for all international orders
  • Delivery times may vary due to customs processing
  • Local delivery service will handle final delivery in destination country

Damaged or Lost Packages

During Transit:

  • Report damaged packages within 48 hours of delivery
  • Report lost packages after the maximum delivery timeframe has passed
  • We will work with the carrier to resolve the issue or provide a replacement/refund

Our Responsibility:

  • We ensure all items are securely packaged before dispatch
  • Insurance included on orders over £50
  • Full refund or replacement for items lost or damaged in transit

Holiday and Peak Season Shipping

Busy Periods

  • Additional 1-2 days processing time during:
    • Summer season (June-August)
    • Black Friday/Cyber Monday
    • Christmas period (December 1-25)

Christmas Delivery Cutoff Dates

  • UK Standard: December 19th
  • UK Express: December 21st
  • International: December 10th
  • Next Day: December 23rd (before 12:00 PM)

Shipping Address Requirements

  • Ensure your shipping address is complete and accurate
  • Include apartment/flat numbers where applicable
  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • Address changes can only be made within 1 hour of order placement

Special Handling

Multiple Items

  • Orders with multiple items may be shipped in separate packages
  • No additional shipping charges for split shipments
  • Each package will have its own tracking number

Contact Information

For shipping questions or concerns:

  • Email: info@bessobrand.uk
  • Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

Policy Updates

This shipping policy is subject to change. Updates will be posted on our website, and customers will be notified of significant changes via email.

Last Updated: 03/09/2025